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| What is a home warranty?
Home Warranties (a.k.a.: Home/Residential Service Contracts or Home Protection Plans) provide repair or replacement service for Appliances, Heating or Cooling systems, Plumbing, Electrical, Pool/Spa, Roof Repair, Garage Door Openers, Water Heaters, Ceiling Fans, and more that fail due to normal usage. Home warranty coverage is available in increments of 1, 2 or 3 years and in most cases the policy is renewable.
A home warranty from American Home Guardian protects
homeowners from the inevitable costly repairs of household
appliances, heating, cooling, and electrical systems.
An AHG home warranty provides homeowners peace of
mind knowing their greatest investment is protected.
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Why do I need a home warranty?
Home warranties cover the cost of parts and labor
to repair your home appliances and utility systems.
As home repair costs continue to rise, a home warranty
from AHG provides protection from these unexpected
home repair bills. AHG has Warranties to fit
every homeowner's needs.
Household Item Description |
Cost Without Coverage |
Cost With AHG |
| Heating or Cooling System Repair |
$135 to $2,000 |
$50 |
| Heating or Cooling System Replacement. |
$1,200 to $5,000 |
$50 |
| Appliance Repair |
$95 to $750 |
$50 |
| Appliance Replacement |
$350 to $2,000 |
$50 |
| Plumbing Repair |
$90 to $2,100 |
$50 |
| Electrical Repair |
$70 to $2,500 |
$50 |
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How does an AHG Warranty work?
· At the first sign a repair is required on a covered item, the homeowner is to call the toll free service number: 866-710-3700 to request repair service. Operators are available 24/7/365.
· The warranty company will then dispatch a qualified contractor. This contractor will contact the homeowner to schedule the appointment to make the repair.
· All dispatched calls require a Service Fee to be paid.
· All repairs made by the warranty company are guaranteed for 60 days.
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How do homeowners benefit?
• Enjoy peace of mind knowing all your utility systems, appliances, and more in your home are covered.
• Minimize the inconvenience and cost of unexpected home repairs.
• Quick service response and repair scheduling.
• No more time spent searching for affordable, trustworthy contractors.
• Every contractor is prescreened and is qualified to make all required repairs.
• Around the clock customer support.
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How do home sellers benefit?
• FREE coverage for up to 180 days during the listing period*.
• Sell your house faster and at higher price.
• Prevent post-sale disputes related to utility systems and appliances.
• See benefits for Home Buyers.
• Please note: By electing to take advantage of the FREE Sellers coverage, you are agreeing to purchase an American Home Guardian home warranty at the close of escrow. If you home does not sale, the policy will expire. Prior to the policy expiration, you will be given the opportunity to purchase the policy.
* = See contract for details
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How do I know I will be taken care of?
Our courteous customer service representatives are
available around the clock, including weekends and
holidays, to assist you in purchasing a policy or
dispatching repair service.
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Aren't I already covered by my homeowner's insurance?
Homeowner's insurance usually does not provide coverage
for utility system or appliance breakdowns due to
normal wear and tear. A home warranty plan is an
excellent complement to your homeowner's insurance, ensuring
all of your major systems and appliances are covered.
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What are the different types of policies offered?
AHG offers a wide variety of policies, each available
in 1 year, 2 year, or 3 year plans. Please refer to
our Policies
Matrix to find the coverage that best fits your
needs and budget.
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| How do I choose the best plan for me?
• On the back cover of the brochure there is a list of 4 available policies to choose from, as well as, 13 possible upgrades. Please note the prices of each plan at the upper right.
• If an upgrade item is listed in the plan you select, you do not need to upgrade your plan to include it. Example: The Guardian plan includes the clothes washer, dryer and refrigerator, etc.
• Select the plan and upgrades you would like. American Home Guardian Strongly recommends the Platinum Protection Upgrade. See the inside cover of the brochure for details.
• Select the years of coverage you would like. Please note the bonus months of coverage by selecting multiple years of coverage. Purchasing multiple years of coverage also protects homeowners from price increases.
• Complete the homeowner name and address of the property covered by the contract.
• The start date is typically the close of escrow date or the listing date for free sellers coverage.
• Indicate the method of payment.
• Provide Title Company and Agent information
• Make sure to complete the alternate mailing information if applicable.
• Fax the order form to 480-649-0961 or you can call 866-710-3700 to place the order.
• Keep the brochure for your records.
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How do AHG's prices compare?
Our policy premiums and service fees are very competitive
with other warranty companies. AHG's competitive advantage
lies in the fact that we are totally committed to
providing superior customer service and satisfaction.
In addition, AHG offers more comprehensive coverage
than many other companies, resulting in a better value
for your money. Our goal is to provide the most items
covered per warranty policy and back all policies
with the best customer and repair service available.
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What does each Warranty cover?
There are four different home warranty plans that
allow you to select which items you want to have covered.
You can also customize your program by adding other
specific items for an additional fee. See the contract
matrix or your contract
terms and conditions for a detailed description of
what is included in each policy.
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What doesn't the Warranty cover?
• The terms and conditions of the contract are listed in the brochure. Please note that under each covered item, there are covered and not covered items. If you have questions, please call 866-710-3700. Please spend the time to review the contract.
• The homeowner is required to comply with the manufactures routine or preventative maintenance guidelines for all covered items. If you have questions, or if you need a referral to a contractor to perform the service, please call American Home Guardian at 866-710-3700, or contact the manufacture of the item in question.
• Home Warranties do not cover damage from storms. You will need to contract your Homeowner Insurance if this occurs.
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To be eligible for warranty coverage, all covered items must be in “safe and correct” working order when the policy starts. Pre-existing conditions and improperly installed items will not be covered. Normal usage must also be demonstrated. American Home Guardian has provided a pre-closing checklist for you to use as a guide.
• Home Warranties do not compensate for consequential damage or loss. Example: If you had a flood in your home, the warranty company will repair the leak. However, you would need to contact your homeowners insurance to replace the flooring, furniture, cabinets, etc, that were damaged as result of the flood.
• Please see the contract for details to determine limits of liability
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Who can buy an AHG Warranty?
Our Warranties are available to owners and landlords
of single family homes, town homes, condominiums, duplexes, triplexes fourplexes and
mobile homes.
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How do I know repairs will be done right?
AHG has assembled a network of the most reputable
service providers in your area for all your repair
needs. All of AHG's service and repair technicians
are pre-screened and guaranteed to be qualified for
the job. AHG also guarantees new parts and components
will be installed on all repair service calls. In
addition, all repairs have a no additional cost, 100%
satisfaction guarantee for 60 days after the repair
has taken place.
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Is coverage through AHG available everywhere?
AHG Warranties are currently available in Arizona, Nevada and Texas. With plans to expand to other
states within the next few years.
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What happens when a covered system or appliance breaks
down?
Just call our local service number at 480-649-8199 (or toll free at 1-866-710-3700) and we will dispatch your service call to one of our authorized service technicians.
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Is AHG's web site secure?
Yes, AHG uses the highest industry standard form of
personal information security and encryption for all
of our credit card transactions. AHG will never sell
or share customer information.
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What happens if AHG goes out of business?
In the unlikely event that AHG were to go out of business,
a prorated cash refund would be issued minus a processing
fee as described in the contract terms and conditions.
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What service fees are involved and how are they applied?
Each dispatched service call requires a $50 service
fee be paid to the service provider. The service fee
is applied to the service provider's drive time, arrival
fees, and diagnostics of the problem.
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Is there an inspection required?
All contracts granted assume a 30-day no claim requirement from origin of contract, unless the home has had an inspection by a professional state certified home inspector within 30-days prior to the close of escrow. In the event service is required in the first 30 days, a complete copy of the inspection report must be submitted to American Home Guardian. If a home inspection report is produced, but the item has failed due to rust, sediment or corrosion in the first 30 days, the item will be excluded from the warranty contract until repaired or replaced by the homeowner.
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What forms of payment do you accept?
We accept Visa, Master Card, personal checks,
money orders and escrow checks from real estate transactions.
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Does AHG offer warranty coverage for pools and spas?
Yes, pool and spa policies can be purchased as an
additional coverage option when you purchase any of
our home warranty policies. We highly recommend these
policies to all homeowners that have a pool or a spa
because of the high level of upkeep and maintenance
associated with ownership.
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Some of my systems and appliances are over 10 years
old. Will they be covered?
No matter how old they are, your utility systems and
appliances are eligible for coverage as long as they
are in working order when your policy begins.
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How can I renew my home warranty policy?
Your coverage is renewable at ythe discretion of AHG. Approxomately 30 days prior to your warranty expiration, you will recieve information regarding your renewal.
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What happens if I sell my home during the warranty period?
Your policy can easily be transferred to the new homeowner.
This can be a significant bonus for a potential buyer,
and is a powerful tool to help you sell your home faster
and for more money. See the terms and conditions of
the contract for more information. |
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How do the Seller's and Buyer's Coverage Programs work?
A home warranty policy helps a home sell more quickly
and for top dollar. When a home seller purchases an
AHG Premium or Guardian home warranty plan, the seller
gets free coverage during the listing period. When the
sale closes, the policy is transferred to the new owner
(buyer). This provides tremendous peace of mind for
the buyer, because they know all their major utility
systems and appliances are covered. Some limitations
apply. See contract terms and conditions for details. |
